My eSIM is installed but there's no internet or service?

Most "no connection" issues are fixed in under a minute:

1. Make sure the RedEx eSIM line is turned on and selected for mobile data (Settings > Mobile/Cellular > your RedEx line > turn the line on and set it as the data line).

2. Turn ON Data Roaming for the RedEx line. This is required for travel eSIMs and is safe — you are not charged extra roaming fees.

3. Turn OFF automatic network selection and choose a network manually (Settings > Mobile > Network Selection > Automatic off > pick a listed carrier). If the first won't connect, wait a minute and try another.

4. Check the APN for your plan (Mobile Data Network > APN). If you're unsure, contact us and we'll confirm the APN for your eSIM.

5. Toggle Airplane mode on/off, or restart the phone, to force re-registration.

If none of this works, reply with your ICCID and we'll check the profile on our side and reissue the eSIM if needed.